1. Rates and Payments:

• Rates for treatments are subject to the pricing on the day of the treatment, not the day of payment or booking.
• Full payment must be made at least 2 days before the treatment to confirm the booking. If the booking is made less than 2 days before the treatment, payment should be made immediately to secure the appointment.

2. Refunds and Cancellations:

• Should the booking be canceled more than 2 days before the treatment, a refund will be provided in the form of an EFT within 7 working days.
• Cancellations or rescheduling made 2 days prior to the treatment will result in a 50% cancellation fee. The balance will be refunded in the form of a voucher.
• Cancellations or rescheduling on the day of the treatment will incur a 100% cancellation fee, and no refund will be provided.

3. Vouchers:

• Vouchers are valid for 3 months from the date of purchase.
• Vouchers can be redeemed partially and combined with other offers.
• Vouchers are treated as a form of payment and are subject to the same cancellation policy as other payment methods. If an appointment is canceled on the day of the scheduled treatment, the voucher will be forfeited.

4. Pregnancy and Medical Conditions:

• Clients must disclose pregnancy and any other medical conditions, allergies, or injuries prior to treatments to ensure safety and suitability.

5. Children and Guests:

• Children are not allowed to be left unsupervised in the spa.
• Guests accompanying clients may sit outside quietly to maintain the serene environment of the spa.

6. Arrival Time and No-shows:

• Clients are advised to arrive at least 15 minutes prior to their treatment to ensure a relaxed start to their session.
• Punctuality is key as late arrivals may result in a shortened treatment time, with full charges still applicable.
• Failure to show up for a booked appointment will result in the full cost of the treatment being charged or the forfeiture of a voucher if applicable.

7. Client Etiquette:

• In cases of inappropriate behavior, the treatment will be stopped immediately, and no refund will be issued.

8. Liability Waiver:

• While all care is taken to provide safe and effective treatments, the spa is not liable for any adverse reactions or outcomes resulting from treatments. By booking an appointment, clients acknowledge and accept this waiver.

10. Changes by the Spa:

• The spa reserves the right to make changes to appointment schedules or cancel bookings under unforeseen circumstances. Appropriate notice will be provided to clients in such cases.